Bank Store Lead & Customer Experience Coach

TD; Philadelphia (Philadelphia County); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Philadelphia seeks a Store Supervisor to lead a team of advice and service colleagues, ensuring excellent customer experiences and compliant operations. You will drive sales, coach staff, manage cash handling, and supervise teller and platform areas to deliver efficient service.

The role requires prior supervisory experience in banking, strong communication skills, and a focus on risk controls and regulatory adherence to protect TD Bank, employees, and customers.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales
• Notary License (preferred)
• Supervisory or leadership experience in Customer Service
• Strong organization and multi-tasking in a fast-paced environment
• Effective verbal and written communication skills
• Knowledge of TD policies and risk controls
• Proven ability to meet and exceed customer expectations

Responsibilities

• Supervise day-to-day team activities to achieve store objectives
• Lead and coach the team on delivering exceptional Customer service and product advice
• Monitor teller and platform workflows and delegate tasks
• Drive sales and service activities, including lead generation and referrals
• Ensure compliance with bank policies and regulatory requirements
• Manage cash handling, security, and loss prevention measures
• Engage with customers to provide financial advice and banking solutions
• Collaborate with partners to support customer needs across channels

Skills

Supervisory leadership

Customer service

Sales & business development

Regulatory compliance

NMLS registration (active)

Team coaching

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Philadelphia seeks a Store Supervisor to lead a team of advice and service colleagues, ensuring excellent customer experiences and compliant operations. You will drive sales, coach staff, manage cash handling, and supervise teller and platform areas to deliver efficient service.

The role requires prior supervisory experience in banking, strong communication skills, and a focus on risk controls and regulatory adherence to protect TD Bank, employees, and customers.