Store Lead - Banking Customer Experience & Ops

TD Bank Group (TD); Bedford (MA); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank Group in Bedford, MA is seeking a Store Supervisor to oversee day-to-day team activities, drive operational excellence, and manage teller/platform operations while ensuring customer satisfaction and compliance with policies.

The role supports acquiring and deepening customer relationships and requires active engagement in sales and advisory conversations, with knowledge of financial products and risk controls.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers or sales.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction and coaching.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Ability to multi-task and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word and Excel.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues to achieve store objectives.
• Leads day-to-day team leadership and work direction for personalized service and advice deliveries.
• Monitors teller and platform workflows, delegates tasks, ensures compliance.
• Engages in conversations with customers about financial products and facilitates applications.
• Leads and coaches frontline colleagues on customer interactions and service excellence.
• Ensures lobby leadership and Customer escalations are resolved.

Skills

Customer service

Supervisory skills

Communication

Leadership

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group in Bedford, MA is seeking a Store Supervisor to oversee day-to-day team activities, drive operational excellence, and manage teller/platform operations while ensuring customer satisfaction and compliance with policies.

The role supports acquiring and deepening customer relationships and requires active engagement in sales and advisory conversations, with knowledge of financial products and risk controls.