Store Supervisor: Banking & Customer Experience Lead

TD; Media (Delaware County); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Media, Pennsylvania is seeking a supervisory professional to oversee daily activity, ensuring operational excellence and policy compliance. The role supports meeting store objectives and drives Customer and Sales outcomes with a focus on exceptional service.

You will manage the Store operations, supervise teller and platform activities, and calmly handle Customer escalations while coaching the team to deliver consultative advice and personalized service.

Qualifications

• HS Diploma or GED is required.
• 2+ years related experience working with customers and/or sales.
• Notary license preferred.
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues to achieve Store objectives.
• Leads day-to-day team leadership and task delegation for personalized service and advice while maintaining compliance.
• Oversees teller and platform workflows, prioritizes tasks and delegates responsibilities.
• Drives operational excellence in cash handling, vault management, fraud prevention and customer privacy.
• Engages in conversations with customers about loan products and maintains active NMLS registration as required.

Skills

Customer service

Supervision

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Job description

TD Bank in Media, Pennsylvania is seeking a supervisory professional to oversee daily activity, ensuring operational excellence and policy compliance. The role supports meeting store objectives and drives Customer and Sales outcomes with a focus on exceptional service.

You will manage the Store operations, supervise teller and platform activities, and calmly handle Customer escalations while coaching the team to deliver consultative advice and personalized service.