Store Leader: Banking & Customer Advisory

TD Bank Group; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

TD Bank in New York is seeking a Store Supervisor to lead day-to-day activities, ensure operational excellence, and maintain compliance with bank policies. You will oversee teller, platform, and customer escalation duties while driving customer engagement and sales through advice-based conversations.

The role emphasizes coaching, risk awareness, and building trusted relationships with customers in a fast-paced retail banking environment.

Qualifications

• HS Diploma or GED required; Notary License preferred.
• Previous supervisory or leadership experience in a retail or banking setting.
• Ability to meet and exceed performance targets.
• Strong organization and multitasking skills.
• Excellent verbal and written communication.

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues.
• Manage daily branch operations and ensure compliance with policies.
• Lead the store, including teller and platform activities.
• Drive sales and cross-sell to deepen customer relationships.
• Coach staff and escalate issues as needed.

Skills

Supervisory experience

Customer service

Cash handling

Communication skills

Sales & relationship building

Education

HS Diploma or GED

Notary License (preferred)

Job description

TD Bank in New York is seeking a Store Supervisor to lead day-to-day activities, ensure operational excellence, and maintain compliance with bank policies. You will oversee teller, platform, and customer escalation duties while driving customer engagement and sales through advice-based conversations.

The role emphasizes coaching, risk awareness, and building trusted relationships with customers in a fast-paced retail banking environment.