Store Supervisor - Banking & Customer Experience Leader

TD Bank Group; Philadelphia (Philadelphia County); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Group is seeking a Store Supervisor in Philadelphia to lead daily operations, ensure compliance with policies, and guide the teller team to deliver exceptional customer service. You will manage platform workflows, handle customer escalations, and drive sales conversations aligned with TD Bank Group’s service standards.

The role emphasizes strong organizational skills, effective communication, and teamwork with a focus on risk mitigation, regulatory adherence, and delivering legendary

Qualifications

• HS diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).

Responsibilities

• Supervise day-to-day team activities to meet objectives.
• Drive operational excellence and compliance with policies and procedures.
• Manage Store operations including teller side, platform, and customer escalations.

Skills

Supervisory

Customer service

Organization

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group is seeking a Store Supervisor in Philadelphia to lead daily operations, ensure compliance with policies, and guide the teller team to deliver exceptional customer service. You will manage platform workflows, handle customer escalations, and drive sales conversations aligned with TD Bank Group’s service standards.

The role emphasizes strong organizational skills, effective communication, and teamwork with a focus on risk mitigation, regulatory adherence, and delivering legendary