Store Supervisor - Flexible Hours & Customer Experience

Goodwill Greater Milwaukee & Chicago; Glenview (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations in Glenview. You will motivate the team to meet revenue goals, support merchandising, and coach customer interactions to drive a positive shopping experience.

The role emphasizes supervision, flexible hours including some closing shifts and weekends, and adherence to safety and loss prevention policies while maintaining a productive team and efficient checkout flow.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; two closing shifts weekly and alternating weekends.
• Must have working phone for communication accessibility.

Responsibilities

• Supervise store and donation center operations; motivate team to meet revenue and customer satisfaction goals.
• Assist with merchandising efforts and coaching customer interactions.
• Plan and organize tasks across projects spanning 1 day to 3 months.
• Respond to routine requests with basic problem solving and apply safety procedures.
• Oversee POS coverage, cash controls, and staff productivity.
• Support hiring processes, phone screens, and training as needed.
• Maintain a safe, orderly work environment and enforce loss prevention policies.
• Complete required reports accurately and share insights with leadership.
• Coordinate rotation of goods to ensure a continuous flow of new merchandise.

Skills

Supervisory experience

Customer focus

Education

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations in Glenview. You will motivate the team to meet revenue goals, support merchandising, and coach customer interactions to drive a positive shopping experience.

The role emphasizes supervision, flexible hours including some closing shifts and weekends, and adherence to safety and loss prevention policies while maintaining a productive team and efficient checkout flow.