Retail Supervisor: Store & Donation Lead (Flexible Hours)

Ultipro; Sturtevant (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago seeks a Retail Supervisor at our Sturtevant store to assist with supervision and store/donation center operations, motivate the team, and drive customer satisfaction and revenue.

You will support merchandising, coach staff, ensure safety, manage scheduling, and participate in hiring while maintaining loss prevention policies and accurate reporting. This role requires leadership, flexibility, and commitment to community engagement as an ambassador for Goodwill.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
• Must have working phone that allows for communication accessibility.

Responsibilities

• Plan and manage own work to reliably complete routine job responsibilities.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Work that exceeds routine comes with detailed instructions.
• Understand and abide by policies, procedures and programs.
• Participates in volunteer opportunities as schedule and interest permit.
• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as productive team members; ensure adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain cash controls.
• Maintain a safe and orderly work environment; ensure safe work practices.
• Work with Store Management to conduct apprehensions following loss prevention policies.
• Accurately complete data entry of required reports on time; share insights with leadership.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Complete other duties/responsibilities as assigned.

Skills

Supervisory experience

Forklift certification

Customer service

Job description

Goodwill Greater Milwaukee & Chicago seeks a Retail Supervisor at our Sturtevant store to assist with supervision and store/donation center operations, motivate the team, and drive customer satisfaction and revenue.

You will support merchandising, coach staff, ensure safety, manage scheduling, and participate in hiring while maintaining loss prevention policies and accurate reporting. This role requires leadership, flexibility, and commitment to community engagement as an ambassador for Goodwill.