Retail Supervisor - Flexible Hours & Customer Impact

Goodwill Greater Milwaukee & Chicago; Hoffman Estates (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help supervise store and donation center operations, motivate the team, and enhance the customer experience. The role focuses on merchandising, coaching staff, and maintaining production standards to meet revenue goals.

The position requires supervising experience, ability to obtain forklift certification, and willingness to work a varied schedule including evenings and weekends.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have working phone that allows for communication accessibility.

Responsibilities

• Supervise store operations and donations to ensure efficiency and customer satisfaction.
• Coordinate proper rotation of goods to maintain fresh merchandise.
• Oversee payroll coverage at POS and in donations; ensure cash controls.
• Assist with hiring processes; conduct phone screens and training as needed.
• Act as service experience leader (SEL) to optimize customer flow and staff productivity.

Skills

Supervisory experience

Forklift certification

Flexible schedule

Phone communication

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help supervise store and donation center operations, motivate the team, and enhance the customer experience. The role focuses on merchandising, coaching staff, and maintaining production standards to meet revenue goals.

The position requires supervising experience, ability to obtain forklift certification, and willingness to work a varied schedule including evenings and weekends.