Store Supervisor & Customer Experience Leader

O'Reilly Auto Parts; Kingston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock plan

401k starting day one

Medical, Dental, Vision Insurance

Flexible Spending Account

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role involves leading the team during shifts, ensuring high standards of customer care, and managing staffing during peak periods.

Bilingual candidates are encouraged. You may assist with hiring, training, and coordinating store processes to maintain smooth operations and an excellent customer experience.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Preferred: Certified Parts Professional Certification; ASE Certification.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and execute service programs.
• Ensure adequate staffing at peak hours and coach team members on goals and training.
• Assist in hiring tasks, scheduling, and interview participation to select qualified staff.
• Ensure phone lines are answered per policy and orders are processed timely.
• Oversee buy online/ship to store, hub transfers and DC add orders with timely communication to customers.
• Ensure accurate invoicing and proper handling of returns and exchanges.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role involves leading the team during shifts, ensuring high standards of customer care, and managing staffing during peak periods.

Bilingual candidates are encouraged. You may assist with hiring, training, and coordinating store processes to maintain smooth operations and an excellent customer experience.