Store Supervisor & Customer Experience Lead (Bilingual)

O'Reilly Auto Parts; Sonora (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

O’Reilly Auto Parts seeks an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role may lead the team during absences and opposing shifts, focusing on customer satisfaction and operational excellence.

Bilingual candidates are encouraged to apply, with emphasis on coaching, staffing, and managing daily store activities to drive performance and a positive customer experience.

Qualifications

• Sales Specialist Training and Assistant Manager Certification are required.
• RSS Certification and ASE Certification are desirable.
• Spanish language proficiency is highly desired.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and programs.
• Ensure staffing during peak hours and manage scheduling with the store manager.
• Assist in hiring, interviewing, and selecting qualified team members.
• Ensure all orders and transfers are processed timely and communications with customers.
• Perform opening/closing duties and secure money and building per policy.

Skills

Customer service

Leadership

Multitasking

Communication

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts seeks an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role may lead the team during absences and opposing shifts, focusing on customer satisfaction and operational excellence.

Bilingual candidates are encouraged to apply, with emphasis on coaching, staffing, and managing daily store activities to drive performance and a positive customer experience.