Bilingual Retail Store Lead: Customer Experience & Operations

O'Reilly Auto Parts; North Versailles (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting on

Medical, Dental & Vision Insurance

Wellbeing programs

Tuition assistance programs

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts.

The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply; this role includes hiring tasks, coaching, and ensuring compliance with company policies and

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and ensure team execution of service programs.
• Assist in staffing the sales counter during peak hours and coordinate shift coverage.
• Participate in hiring by scheduling interviews and evaluating candidates.
• Ensure all orders, transfers and returns are processed timely and correctly.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Bilingual (Spanish)

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts.

The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply; this role includes hiring tasks, coaching, and ensuring compliance with company policies and