Store Supervisor — Banking Team Lead & Growth Path

TD Bank Group (TD); Springfield (MA); In loco; USD 33.000 - 46.000; Tempo pieno

Descrizione del lavoro

TD Bank Group in Springfield, Massachusetts, is seeking a Store Supervisor to lead the teller, platform and customer service teams, ensuring operational excellence and regulatory compliance. The role emphasizes coaching, customer-focused sales, and risk management to build lasting relationships.

You will oversee cash handling, vault controls, and advisory conversations, with opportunities to advance within TD’s banking network.

Competenze

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching/oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Mansioni

• Supervise day-to-day team activities to ensure operational excellence and risk mitigation
• Lead teller and platform teams; manage store operations in the absence of a manager
• Develop and coach team in delivering customer service, sales and advisory conversations
• Engage customers about loan products and facilitate mortgage loan process (NMLS)
• Drive store sales through proactive lead management and referrals
• Maintain compliance with bank policies and regulations
• Manage cash handling, vault controls, and fraud prevention
• Represent TD in a professional, customer-focused environment

Conoscenze

Customer service

Supervisory/Leadership

Sales experience

Formazione

HS Diploma or GED

Unde rgraduate degree preferred

Strumenti

Outlook

Lotus Notes

Word

Excel

Descrizione del lavoro

TD Bank Group in Springfield, Massachusetts, is seeking a Store Supervisor to lead the teller, platform and customer service teams, ensuring operational excellence and regulatory compliance. The role emphasizes coaching, customer-focused sales, and risk management to build lasting relationships.

You will oversee cash handling, vault controls, and advisory conversations, with opportunities to advance within TD’s banking network.