Store Lead & Financial Advisory Manager

TD Bank Group (TD); Springfield (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group (TD) in Springfield, MA is seeking an Assistant Store Manager to lead a team delivering TD’s model of convenience, sales and advice, and a personalized customer experience. The role guides day-to-day service, sales and operations in a store setting while enabling staff to build strong customer relationships.

You will coach staff, ensure compliant, end-to-end advisory activities, manage workloads, and drive growth through customer referrals and community engagement, with a focus on

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS.

Responsibilities

• Leads a team of advice and service colleagues to achieve store objectives.
• Provides day-to-day leadership to ensure personalized service and advice.
• Leads advisory activities with complex sales and product knowledge.
• Delivers end-to-end advice and real-time financial insights.
• Coaches the advisory team on advice strategies and product knowledge.
• Drives TD Brand and engages with the local community.

Skills

Customer service

Sales

Verbal communication

Written communication

Education

Undergraduate degree or equivalent experience

2+ years experience working with customers and or sales in any capacity or equivalent

Supervisory or leadership experience preferred

Notary License (Preferred)

Must maintain NMLS registration (preferred)

Tools

Microsoft Office

Job description

TD Bank Group (TD) in Springfield, MA is seeking an Assistant Store Manager to lead a team delivering TD’s model of convenience, sales and advice, and a personalized customer experience. The role guides day-to-day service, sales and operations in a store setting while enabling staff to build strong customer relationships.

You will coach staff, ensure compliant, end-to-end advisory activities, manage workloads, and drive growth through customer referrals and community engagement, with a focus on