Store Manager II: Growth Leader for Customer Experience

TD; Springfield (MA); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank in Springfield, Massachusetts is seeking a Store Manager II to lead and grow a TD consumer banking store. You will manage a team, deepen customer relationships, and drive deposits, loans and fees while ensuring a legendary employee and customer experience.

You will oversee operations, coach colleagues, manage risk, and collaborate with partners to deliver One TD solutions and strong performance. This role requires strong leadership and financial acumen in a fast-paced retail banking

Qualifications

• Undergraduate degree or equivalent experience required.
• 4+ years related experience in retail, customer service and/or financial services supervisory leadership.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience preferred.
• Knowledge of bank product lines and store operations and security.
• Strong financial analysis and presentation skills.
• Notary license preferred.

Responsibilities

• Lead and develop the store team to deliver exceptional customer experience and shareholder value.
• Achieve store and individual performance metrics across multiple locations if required.
• Mentor and coach store managers; provide guidance on risk and compliance.

Skills

Leadership & People Mgmt

Customer Experience

Financial Analysis

Strategic Planning

Communication

Coaching/Mentoring

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Job description

TD Bank in Springfield, Massachusetts is seeking a Store Manager II to lead and grow a TD consumer banking store. You will manage a team, deepen customer relationships, and drive deposits, loans and fees while ensuring a legendary employee and customer experience.

You will oversee operations, coach colleagues, manage risk, and collaborate with partners to deliver One TD solutions and strong performance. This role requires strong leadership and financial acumen in a fast-paced retail banking