Retail Banking Store Manager: Lead & Grow

TD Bank Group; Agawam (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in Agawam, MA is seeking an Assistant Store Manager to lead a team delivering exceptional service and sales performance. You will manage daily operations on the teller line and platform, drive customer relationships, and ensure compliance and quality outcomes across all tasks.

The role emphasizes confident leadership, coaching, and the ability to provide consultative financial guidance to customers, while aligning with TD's model of convenience and personalized service.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.

Responsibilities

• Lead a team of advice and service colleagues to achieve store objectives and customer experience goals.
• Provide day-to-day team leadership and direction for personalized service and advice.
• Oversee complex sales and advisory activities with multiple steps and systems.
• Deliver end-to-end financial advice and tools to customers for their goals.
• Coach the team to deliver proactive advice and product recommendations.
• Build knowledge of the local market and competitive offers to support guidance.
• Handle high-risk issues and determine appropriate resolutions.
• Drive TD brand and community engagement through customer outreach and events.

Skills

Verbal and written communication

Sales and operational management

Customer service focus

Microsoft Office

Education

Undergraduate degree or equivalent experience

2+ years experience working with customers and/or sales

Supervisory or leadership experience preferred

Knowledge of banking products and services preferred

Previous consumer and residential lending experience preferred

Tools

Microsoft Office

Job description

TD Bank Group in Agawam, MA is seeking an Assistant Store Manager to lead a team delivering exceptional service and sales performance. You will manage daily operations on the teller line and platform, drive customer relationships, and ensure compliance and quality outcomes across all tasks.

The role emphasizes confident leadership, coaching, and the ability to provide consultative financial guidance to customers, while aligning with TD's model of convenience and personalized service.