Store Lead, Banking & Customer Service

TD; Arundel (DE); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Wilmington, Delaware seeks a Store Supervisor to manage daily operations, coach tellers and platform staff, and ensure exceptional customer service. The role supports driving sales conversations and maintaining regulatory compliance while handling customer escalations.

The position emphasizes team leadership, risk awareness, and a proactive approach to delivering end-to-end financial guidance in a fast-paced retail banking environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Supervisory or leadership experience in a store setting.

Responsibilities

• Supervise day-to-day team activities to meet objectives.
• Lead teller, platform and customer escalations in the manager's absence.
• Coach team on delivering exceptional service and sales conversations.
• Ensure compliance with policies, procedures and risk controls.
• Build relationships and manage referrals/leads to deepen client engagement.

Skills

Customer service

Supervisory experience

Sales skills

Communication skills

Education

HS Diploma or GED; degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Wilmington, Delaware seeks a Store Supervisor to manage daily operations, coach tellers and platform staff, and ensure exceptional customer service. The role supports driving sales conversations and maintaining regulatory compliance while handling customer escalations.

The position emphasizes team leadership, risk awareness, and a proactive approach to delivering end-to-end financial guidance in a fast-paced retail banking environment.