Store Leader – Equity Eligible & Legendary Service

TD Bank Group; Philadelphia (Philadelphia County); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Group in Philadelphia, PA seeks a supervisory role to oversee day-to-day store operations, ensure compliance with policies, and drive exceptional customer service. You will lead teller and platform teams, handle escalations, and coach staff to meet sales and service goals while maintaining risk controls.

Qualifications include a HS diploma or GED (undergraduate degree preferred), 2+ years of customer or sales experience, and a notary license is preferred.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
• Drive operational excellence in the Store, including cash handling, vault management, and preventing fraud.
• Lead, coach, and develop the Store team to deliver legendary Customer service and meet sales objectives.
• Handle customer escalations and ensure adherence to regulatory guidelines.

Skills

Customer service

Supervisory experience

Team leadership

Verbal and written communication

Regulatory compliance

Operational excellence

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group in Philadelphia, PA seeks a supervisory role to oversee day-to-day store operations, ensure compliance with policies, and drive exceptional customer service. You will lead teller and platform teams, handle escalations, and coach staff to meet sales and service goals while maintaining risk controls.

Qualifications include a HS diploma or GED (undergraduate degree preferred), 2+ years of customer or sales experience, and a notary license is preferred.