Bank Store Lead: Customer Experience & Ops

TD; Philadelphia (Philadelphia County); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank is seeking a supervisory professional in Philadelphia to lead day-to-day store operations and ensure compliance with policies and procedures. You will run teller and platform activities, manage customer escalations, and drive sales conversations that deepen customer relationships.

The role emphasizes coaching, risk awareness, and delivering legendary customer experiences while maintaining regulatory standards and teamwork across the store.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License preferred.
• 2+ years related experience with customers and/or sales.
• Proven ability to supervise and lead others.

Responsibilities

• Supervise day-to-day team activities to ensure service and policy compliance.
• Drive and reinforce meeting operational, customer and sales objectives.
• Manage teller and platform workloads and customer escalations.
• Lead and coach the team on delivering effective customer service and advice.
• Promote integrity, risk control, and regulatory compliance in the Store.
• Engage with customers about financial products and facilitate applications where applicable.

Skills

Customer service

Team leadership

Verbal & written communication

Supervise / coaching

Risk awareness

Education

HS Diploma or GED required; undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a supervisory professional in Philadelphia to lead day-to-day store operations and ensure compliance with policies and procedures. You will run teller and platform activities, manage customer escalations, and drive sales conversations that deepen customer relationships.

The role emphasizes coaching, risk awareness, and delivering legendary customer experiences while maintaining regulatory standards and teamwork across the store.