Store Supervisor & Customer Experience Coach

TD; Broomall (PA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank is seeking a Store Supervisor in Broomall, PA to oversee day-to-day operations, ensure policy compliance, and safeguard customer and bank interests. You will lead tellers and platform staff, handle escalations, and guide a team to deliver accurate service and personalized advice.

The role emphasizes supervisory leadership, risk awareness, cash handling, and collaboration with TD Partners to acquire and deepen customer relationships through proactive sales and advisory conversations.

Qualifications

• Supervises and develops a team to meet customer and store objectives.
• Ensures compliance with bank policies and regulatory guidelines.
• Manages teller and platform operations and customer escalations.
• Promotes sales and advisory conversations to deepen customer relationships.
• Maintains accurate records and efficient service.

Responsibilities

• Oversees daily team activities and workflow to ensure operational excellence.
• Coaches staff to deliver high-quality customer service and product knowledge.
• Handles customer inquiries and escalations with professionalism.
• Ensures cash handling, vault, and security controls are maintained.
• Partners with TD to drive growth and customer satisfaction.

Skills

Team leadership

Customer service

Sales & advisory

Regulatory compliance

Multi-tasking

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Store Supervisor in Broomall, PA to oversee day-to-day operations, ensure policy compliance, and safeguard customer and bank interests. You will lead tellers and platform staff, handle escalations, and guide a team to deliver accurate service and personalized advice.

The role emphasizes supervisory leadership, risk awareness, cash handling, and collaboration with TD Partners to acquire and deepen customer relationships through proactive sales and advisory conversations.