Bank Store Leader — Customer Experience & Ops

TD; Springfield (MA); Presencial; USD 33 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Total Rewards package

Career development

Resumo da oferta

TD Bank in Springfield, MA is seeking a Store Supervisor to oversee daily activities, ensure compliant operations, and drive customer satisfaction. The role requires guiding tellers and platform staff, managing sales and service objectives, and maintaining strong risk controls.

A proactive leader helps coach the team and balances customer needs with policy adherence. Ideal candidates have HS Diploma or GED, 2+ years in customer-facing roles, and strong communication skills.

Qualificações

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License preferred.
• Strong organization and communication skills.

Responsabilidades

• Supervise day-to-day team activities to achieve objectives while ensuring compliance.
• Lead cash handling, vault management, and risk controls in the store.
• Coach team on delivering high-quality customer service and sales.
• Escalate and resolve customer issues in the lobby and front line.
• Develop and coach staff to meet store objectives.

Conhecimentos

Customer service

Sales

Team leadership

Communication

Formação académica

HS Diploma or GED

Undergraduate degree preferred

Notary License preferred

Ferramentas

Outlook

Lotus Notes

Word

Excel

Descrição da oferta de emprego

TD Bank in Springfield, MA is seeking a Store Supervisor to oversee daily activities, ensure compliant operations, and drive customer satisfaction. The role requires guiding tellers and platform staff, managing sales and service objectives, and maintaining strong risk controls.

A proactive leader helps coach the team and balances customer needs with policy adherence. Ideal candidates have HS Diploma or GED, 2+ years in customer-facing roles, and strong communication skills.