Bank Store Supervisor - Lead Customer Experience

TD Bank Group; Springfield (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Group is seeking a supervisory associate in Springfield, MA to lead a team delivering exceptional customer service and financial guidance. The role involves guiding tellers, managing platform tasks, and handling customer escalations while driving sales opportunities.

A strong emphasis on compliance and risk management is part of daily duties. The position requires at least a HS Diploma or GED and 2+ years in customer-facing roles, with supervisory experience and basic Microsoft Office

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives
• Leads day-to-day team leadership and work direction to ensure effective delivery of service and advice
• Manages teller and platform workflows with task delegation
• Drives store operations, cash handling, and risk control to protect customers and TD Bank assets
• Engages customers with loan product conversations and maintains active NMLS status
• Coaches the team to deliver effective customer service and proactive sales moments

Skills

customer service

sales

leadership

multitasking

communication (verbal & written)

Education

HS Diploma or GED

Undergraduate degree

Notary License

2+ years related experience

Supervisory experience

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Group is seeking a supervisory associate in Springfield, MA to lead a team delivering exceptional customer service and financial guidance. The role involves guiding tellers, managing platform tasks, and handling customer escalations while driving sales opportunities.

A strong emphasis on compliance and risk management is part of daily duties. The position requires at least a HS Diploma or GED and 2+ years in customer-facing roles, with supervisory experience and basic Microsoft Office