Store Shift Leader & Customer Service Coach

Goodwill of Central Iowa; Johnston (IA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Paid holidays

Wellness resources

Training & development

Career growth

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver excellent customer service to shoppers and donors.

You'll lead on-duty shifts, help meet sales and service goals, manage POS transactions, and ensure safety and visual standards while collaborating with leadership to grow a positive, mission-driven store environment.

Qualifications

• High school diploma or equivalent; 18+ yrs old.
• Previous retail or leadership experience preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Direct daily store operations and help meet sales goals.
• Lead on-duty, oversee shifts and cash handling.
• Train and coach team members using LMS and shadowing.
• Use POS, barcoding, and reports to track performance.
• Maintain store safety, cleanliness, and merchandising.
• Open/close store per policies.

Skills

Customer service

Leadership

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Barcoding

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver excellent customer service to shoppers and donors.

You'll lead on-duty shifts, help meet sales and service goals, manage POS transactions, and ensure safety and visual standards while collaborating with leadership to grow a positive, mission-driven store environment.