Retail Key Holder & Shift Leader - Service Excellence

Goodwill of Central Iowa; Des Moines (IA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan with GCI match

Paid Time Off (PTO)

Paid holidays

Employee assistance and wellness

Training and development opportunities

Career growth and advancement

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver outstanding customer service to shoppers and donors. This on-site role drives sales and operational excellence while embodying our mission and community impact.

As a shift leader on duty, you will monitor transactions, coach staff, and ensure accurate cash handling using POS/barcode systems.

Qualifications

• Minimum high school diploma or equivalent and related work experience.
• Experience in retail, customer service, or leadership roles.
• Ability to operate cash handling and POS/barcode systems.

Responsibilities

• Direct, coordinate, and monitor daily store operations.
• Lead on duty, ensure coverage, and guide team during shifts.
• Train onboarding staff and support development initiatives.
• Deliver excellent customer service to shoppers and donors.
• Utilize POS, barcoding, and reporting tools to track data.

Skills

Retail leadership

Cash handling

POS systems

Education

High school diploma

Tools

POS software

Barcoding systems

Microsoft Office Suite

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver outstanding customer service to shoppers and donors. This on-site role drives sales and operational excellence while embodying our mission and community impact.

As a shift leader on duty, you will monitor transactions, coach staff, and ensure accurate cash handling using POS/barcode systems.