Shift Leader & Key Holder: Lead, Train, Serve

Goodwill of Central Iowa; Newton (IA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

PTO

Paid holidays

Training and development

Job summary

Goodwill of Central Iowa is hiring a Retail Key Holder/Shift Leader in Newton, IA. You will help manage daily store operations, train team members, and serve as the shift leader on duty to ensure excellent customer service and a positive donor experience.

Responsibilities include directing operations, achieving sales goals, coaching staff, and maintaining safety and merchandising standards, with opportunities for growth and advancement within the organization.

Qualifications

• High school diploma or equivalent required or currently in school.
• Experience in retail, customer service, or leadership preferred.
• Ability to lead, coach, and motivate others; strong teamwork and communication.

Responsibilities

• Direct, coordinate, and monitor daily store operations.
• Act as shift leader on duty and guide team during shifts.
• Train onboarding staff and provide coaching for performance.
• Utilize POS, barcoding, and Office tools to track store data.
• Ensure safety, cleanliness, and visual standards of the store.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Adaptability

Education

High school diploma or equivalent

Attending high school/ GED

Tools

POS software

Barcoding systems

Microsoft Office

Job description

Goodwill of Central Iowa is hiring a Retail Key Holder/Shift Leader in Newton, IA. You will help manage daily store operations, train team members, and serve as the shift leader on duty to ensure excellent customer service and a positive donor experience.

Responsibilities include directing operations, achieving sales goals, coaching staff, and maintaining safety and merchandising standards, with opportunities for growth and advancement within the organization.