Retail Shift Leader — Grow, Coach & Serve Customers

Goodwill; West Des Moines (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Retirement plan with company match

Paid time off

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in West Des Moines to lead daily store operations, train staff, and deliver exceptional customer service. You will act as on-duty supervisor, drive sales, and support donor interactions while upholding safety and merchandising standards.

The role requires a high school diploma (or equivalent), strong communication, and the ability to lead a retail team across variable shifts, including weekends. Competitive benefits apply.

Qualifications

• High school diploma or equivalent required; age 18+.
• Strong customer service and interpersonal skills.
• Ability to lead, coach, and motivate others.
• Experience handling cash and operating POS & barcoding systems.
• Availability to work days, evenings, weekends.

Responsibilities

• Direct daily store operations and lead as on-duty supervisor.
• Train and coach team members and support onboarding.
• Utilize POS and barcoding systems for transactions and reporting.
• Ensure store safety, cleanliness, and visual standards.
• Support cash handling and bank deposit procedures.

Skills

Customer service

Leadership

Team coaching

POS systems

Cash handling

Communication

Education

High school diploma or equivalent

Currently in HS or GED

Tools

POS software

Barcoding

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader in West Des Moines to lead daily store operations, train staff, and deliver exceptional customer service. You will act as on-duty supervisor, drive sales, and support donor interactions while upholding safety and merchandising standards.

The role requires a high school diploma (or equivalent), strong communication, and the ability to lead a retail team across variable shifts, including weekends. Competitive benefits apply.