Retail Key Holder & Shift Leader — Lead & Train Team

Goodwill; Waukee (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Retirement savings with GCI match

Paid Time Off

Paid holidays

Employee assistance programs

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver exceptional customer service. You will lead during shifts, manage cash handling and POS use, and maintain safety and merchandising standards while advancing the organization’s mission in the community.

The role requires strong communication, reliability, and a customer-first mindset, with opportunities for growth within a values-driven nonprofit.

Qualifications

• High school diploma or equivalent required; 18+ years old.
• Experience in retail, customer service, or leadership preferred.
• Comfort with cash handling and POS/barcoding systems.

Responsibilities

• Direct, coordinate, and monitor daily retail store operations.
• Train onboarding and coaching of team members; ensure great customer service.
• Utilize MS Office, barcode, and POS tools to track data and report results.
• Ensure store safety, cleanliness, and proper visual standards.

Skills

Customer service

Leadership

Teamwork

Communication

Cash handling

Education

High school diploma or equivalent or currently attending high school or GED classes

Tools

POS systems

Barcode scanning

MS Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver exceptional customer service. You will lead during shifts, manage cash handling and POS use, and maintain safety and merchandising standards while advancing the organization’s mission in the community.

The role requires strong communication, reliability, and a customer-first mindset, with opportunities for growth within a values-driven nonprofit.