Retail Shift Leader: Lead & Train Teams

Goodwill; Ottumwa (IA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Training & development

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, lead by example, and deliver exceptional customer service. You will train team members, manage shifts, handle cash and POS tasks, and help drive sales while upholding our mission and values.

This role requires strong customer service, leadership, and teamwork, with 2+ years in retail or related roles; weekend availability and high school diploma or equivalent are required.

Qualifications

• High school diploma or equivalent; 18+ years old.
• Strong customer service and teamwork skills.
• Experience with cash handling and POS/barcode systems.

Responsibilities

• Direct daily store operations and support goals.
• Lead by example on shifts and train team members.
• Ensure accurate cash handling and deposits; operate POS/barcode systems.

Skills

Customer service

Leadership

Cash handling

POS systems

Microsoft Office

Education

High school diploma or equivalent

Tools

POS software

Barcoding systems

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, lead by example, and deliver exceptional customer service. You will train team members, manage shifts, handle cash and POS tasks, and help drive sales while upholding our mission and values.

This role requires strong customer service, leadership, and teamwork, with 2+ years in retail or related roles; weekend availability and high school diploma or equivalent are required.