Retail Shift Leader & Team Coach

Goodwill of Central Iowa; Ankeny (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan with GCI match

Paid Time Off (PTO)

Paid holidays

Employee assistance and wellness ресур

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, lead by example, and deliver exceptional customer service for shoppers and donors.

You'll supervise shifts, train team members, handle cash and POS transactions, and ensure safety and presentation standards. This role offers opportunities to grow with a mission-driven nonprofit and contribute to community impact.

Qualifications

• Minimum 2 years of any combination of military service, high school or related paid employment.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Ability to lead, coach, and motivate others.
• Strong organizational and problem-solving skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Ability to work independently and exercise sound judgment.
• Availability to work across any open shift to support business needs including days, evenings, and weekends.

Responsibilities

• Assist in directing, coordinating, and monitoring daily retail store operations.
• Help achieve store sales, production, and revenue goals.
• Serve as a leader on duty and provide direction to team members during assigned shifts.
• Make independent decisions to support adequate business coverage and operational needs.
• Record bank deposits and ensure proper cash handling procedures.
• Operate POS systems accurately and efficiently.
• Support onboarding and training of new employees.
• Utilize LMS, mentoring, and job-shadowing techniques.
• Reinforce company policies, procedures, and customer service standards.
• Partner with store leadership to identify employee learning opportunities and support development.
• Provide coaching, feedback, and encouragement to help team members succeed.
• Create a welcoming and engaging experience for customers and donors.
• Communicate with kindness, respect, and professionalism.
• Resolve customer concerns in a timely and positive manner.
• Build strong relationships that encourage repeat shoppers and donors.
• Use Microsoft Office, barcoding, and POS software to track, report, and communicate store data.
• Monitor key performance indicators and operational goals.
• Support accurate recordkeeping and reporting processes.
• Open and close the store according to established policies and procedures.
• Conduct routine walkthroughs to ensure safety, cleanliness, and organization standards are maintained.
• Submit maintenance requests and report safety concerns promptly.
• Help maintain merchandise presentation, pricing accuracy, and store appearance.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Adaptability

Education

High school diploma or equivalent

Currently attending high school or GED

Tools

POS systems

Barcoding

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, lead by example, and deliver exceptional customer service for shoppers and donors.

You'll supervise shifts, train team members, handle cash and POS transactions, and ensure safety and presentation standards. This role offers opportunities to grow with a mission-driven nonprofit and contribute to community impact.