Store Shift Lead: People Leader & Customer Champion

Goodwill Industries International

Tennessee

On-site

USD 17,000 - 24,000

Full time

5 days ago

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Benefits offered by this job

Dental and vision insurance – Company‑

401K and Roth retirement plans with 1

Job summary

Goodwill Industries of the Greater Chattanooga Area is hiring a Shift Lead for the Hixson store in Tennessee. The role involves supervising store personnel during shifts, coaching associates, and delivering excellent customer service to donors and shoppers.

You will ensure adherence to SOPs, safety policies, and maintain store standards while assisting with daily operations and reporting to management. The position requires a High School diploma or GED (preferred), 6 months of supervisory

Qualifications

High School diploma or GED required or preferred.
Prior retail experience or customer service experience preferred.
6 months supervisory experience preferred.
Excellent oral and written communication skills in English; bilingual a plus.
Proficient in Microsoft Office.

Responsibilities

Supervise store personnel during shift to ensure operational standards are met.
Develop, train, coach, and support store associates for career growth within the organization.
Greet, assist, and provide excellent customer service to donors and customers.
Assist and resolve complaints and communicate issues to the management team.
Maintain overall store appearance and housekeeping to agency standards.
Perform and assist in functions completed by store personnel.
Attend meetings and training as required by the agency.