Shift Lead — Retail Coach & Customer Champion

Chattanooga Goodwill Industries; LaFayette (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount

401K and Roth retirement plans

Paid time off

Job summary

Chattanooga Goodwill Industries in LaFayette, GA seeks a Shift Lead to supervise store personnel, ensure operational standards, and deliver exceptional customer service while maintaining confidentiality and safety. You will train and coach associates, greet donors and customers, resolve complaints, and maintain store appearance.

The role requires a high school diploma or GED, some supervisory experience, and proficiency in Microsoft Office.

Qualifications

• High School degree or GED, preferred.
• 6 months supervisory experience preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Proficient in Microsoft Office

Responsibilities

• Supervise all store personnel during assigned shift to ensure operational standards.
• Develop, train, coach, and support store associates for career growth within the organization.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve complaints and communicate issues to the management team.
• Maintain store appearance and housekeeping to agency standards.
• Attend meetings and training as required by the agency.
• Review and adhere to safety policies and procedures.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Bilingual

Education

High School degree or GED

Job description

Chattanooga Goodwill Industries in LaFayette, GA seeks a Shift Lead to supervise store personnel, ensure operational standards, and deliver exceptional customer service while maintaining confidentiality and safety. You will train and coach associates, greet donors and customers, resolve complaints, and maintain store appearance.

The role requires a high school diploma or GED, some supervisory experience, and proficiency in Microsoft Office.