Store Shift Lead: Elevate Customer Experience & Ops

Walgreens Co.; Village of Larchmont (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience/Operations role responsible for opening and closing the store in management's absence, handling cash, processing refunds, and ensuring readiness for the business day.

The role emphasizes delivering a distinctive customer experience, accurate inventory counts, pricing tasks, and supporting backroom and frontline operations. Prior leadership or retail key holder experience is preferred, with English fluency and basic store knowledge.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.
• PTCB certification or pharmacy license is preferred (as required by state).

Responsibilities

• Open and close the store in the absence of management and ensure cash handling readiness.
• Complete cash handling, refunds, and price verifications at registers.
• Model and deliver a distinctive customer experience and support store operations.

Skills

Leadership experience

English fluency

Retail knowledge

Education

PTCB certification or pharmacy license preferred

Job description

Walgreens Co. is seeking a Customer Experience/Operations role responsible for opening and closing the store in management's absence, handling cash, processing refunds, and ensuring readiness for the business day.

The role emphasizes delivering a distinctive customer experience, accurate inventory counts, pricing tasks, and supporting backroom and frontline operations. Prior leadership or retail key holder experience is preferred, with English fluency and basic store knowledge.