Store Shift Lead: Elevate Customer Experience & Ops

Walgreens Co.; Phoenix (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to manage opening and closing duties, handle cash, and ensure shelves and backroom are ready for the business day. The role emphasizes delivering a distinguished customer experience and supporting store operations.

You will greet customers, assist with product questions, and resolve issues to maintain satisfaction. The position requires experience in retail leadership and English fluency, with opportunities for professional development.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with pricing, displays, and backroom organization.
• Assists with exterior and interior maintenance and reacts to store system or equipment issues as needed.

Skills

Leadership experience

English fluency

Job description

Walgreens Co. is seeking a capable team member to manage opening and closing duties, handle cash, and ensure shelves and backroom are ready for the business day. The role emphasizes delivering a distinguished customer experience and supporting store operations.

You will greet customers, assist with product questions, and resolve issues to maintain satisfaction. The position requires experience in retail leadership and English fluency, with opportunities for professional development.