Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Grapevine (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable leader to operate the store when management is unavailable, handling opening/closing, cash handling, and ensuring readiness for business. You will deliver a distinctive customer experience and assist with vendor deliveries and backroom processes.

You will greet customers, answer questions, resolve issues, and model service best practices. The role includes inventory accuracy, pricing tasks, and support across departments to maintain a high standard of store

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management with required start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change as requested.
• Delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and resolves issues to ensure positive service.
• Manages store keys, assists with vendor deliveries, and monitors pricing and displays.
• Maintains inventory accuracy and stock rotation; supports backroom operations.
• Supports pharmacy window operations as requested and ensures regulatory compliance.

Skills

Leadership experience

English fluency

Store inventory control

Store systems knowledge

PTCB certification

Tools

Cash handling systems

Point-of-Sale software

Job description

Walgreens Co. is seeking a capable leader to operate the store when management is unavailable, handling opening/closing, cash handling, and ensuring readiness for business. You will deliver a distinctive customer experience and assist with vendor deliveries and backroom processes.

You will greet customers, answer questions, resolve issues, and model service best practices. The role includes inventory accuracy, pricing tasks, and support across departments to maintain a high standard of store