Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Louisiana (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store role focused on customer experience and operations. You will open the store in the absence of management, handle daily cash and sales records, and help deliver a distinctive Walgreens customer experience.

You will engage customers, assist with products and services, and support inventory, display updates, and backroom processes as part of a collaborative team. Fluency in English is required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and customer service in retail.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet them, and assist with products and services.
• Communicate tasks to team members when management is not present and report issues to management.
• Assist with inventory accuracy, pricing changes, and displays.
• Assist with vendor deliveries and backroom operations.
• Assist with basic bookkeeping activities and store maintenance.

Skills

Leadership experience

Customer service

Cash handling

Store systems knowledge

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens is seeking a store role focused on customer experience and operations. You will open the store in the absence of management, handle daily cash and sales records, and help deliver a distinctive Walgreens customer experience.

You will engage customers, assist with products and services, and support inventory, display updates, and backroom processes as part of a collaborative team. Fluency in English is required.