Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Ontario (OR); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

Walgreens in the United States is seeking a capable team member to operate daily store functions and uphold excellent customer service. The role includes opening/closing the store, handling cash, processing returns and refunds, and ensuring pricing and signage are accurate for a smooth shopping experience.

You will also support inventory control, merchandising, and basic supervision when managers are away, with a focus on safety and regulatory compliance. Training and development are provided.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store, manage cash, and ensure the floor and stock room are ready for business.
• Complete product returns, order voids, customer refunds, and cash drops to the safe.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory counts, pricing changes, and merchandising.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws for regulated products.
• Supervise and coach team members when management is absent.
• Attend training and respond to manager requests.

Skills

Leadership

Customer service

Cash handling

Team coordination

Communication

English fluency

Job description

Walgreens in the United States is seeking a capable team member to operate daily store functions and uphold excellent customer service. The role includes opening/closing the store, handling cash, processing returns and refunds, and ensuring pricing and signage are accurate for a smooth shopping experience.

You will also support inventory control, merchandising, and basic supervision when managers are away, with a focus on safety and regulatory compliance. Training and development are provided.