Store Shift Lead - Customer Experience & Ops

Walgreens; Mesquite (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a dedicated team member to support store operations, cash handling, and customer service. You will open and close the store when management is unavailable, process returns and refunds, and assist with inventory and displays to ensure a smooth daily operation.

The role emphasizes greeting customers, offering help, and maintaining a high standard of service across all interactions, while adhering to company policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.

Skills

Leadership experience

English proficiency

Job description

Walgreens in the United States is seeking a dedicated team member to support store operations, cash handling, and customer service. You will open and close the store when management is unavailable, process returns and refunds, and assist with inventory and displays to ensure a smooth daily operation.

The role emphasizes greeting customers, offering help, and maintaining a high standard of service across all interactions, while adhering to company policies and procedures.