Store Shift Lead: Customer Experience & Ops

Walgreens; Springfield (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team-oriented associate to support store operations in the United States. The role includes opening and closing the store when management is not present, handling cash, refunds, and stock readiness for the business day.

You will help ensure a smooth start to the day by coordinating back-door deliveries and daily cash processes. Priority is delivering an exceptional customer experience while maintaining accurate inventory, pricing, and promotions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Education

PTCB certification or pharmacy license

Tools

Cash registers

Inventory management systems

Job description

Walgreens is seeking a team-oriented associate to support store operations in the United States. The role includes opening and closing the store when management is not present, handling cash, refunds, and stock readiness for the business day.

You will help ensure a smooth start to the day by coordinating back-door deliveries and daily cash processes. Priority is delivering an exceptional customer experience while maintaining accurate inventory, pricing, and promotions.