Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Grand Rapids (MI); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Grand Rapids, MI is seeking a team-oriented associate to open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for the day. You will greet customers, provide assistance, and help maintain inventory and pricing accuracy.

The role emphasizes delivering a distinctive customer experience and partnering with management to staff vendor deliveries, manage backdoor access, and uphold store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts and assists with pricing and displays, including signage and promotions.
• Assists with vendor deliveries and backdoor access for deliveries.
• Performs basic bookkeeping activities, including cash reports and ledgers.

Skills

Customer service

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Grand Rapids, MI is seeking a team-oriented associate to open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for the day. You will greet customers, provide assistance, and help maintain inventory and pricing accuracy.

The role emphasizes delivering a distinctive customer experience and partnering with management to staff vendor deliveries, manage backdoor access, and uphold store standards.