Store Shift Lead: Customer Experience & Ops

Walgreens; Sparta (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable associate to support daily store operations and deliver exceptional customer service. You will help open and close the store when management is not present, handle cash and point-of-sale transactions, and assist with vendor deliveries and back-room processes.

The role emphasizes accurate inventory, clearly displayed pricing, and welcoming service to customers and patients, ensuring a positive shopping experience.

Qualifications

• One year of prior leadership or supervisory experience in retail.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is a plus.

Responsibilities

• Open and close the store in the absence of management, ensuring systems start-up and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to registers.
• Engage customers and patients to deliver a distinctive and delightful experience.
• Open back door for deliveries and assist with vendor interactions.
• Maintain accurate inventory counts and assist with displays and price updates.

Skills

Leadership

Customer service

Retail operations

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a capable associate to support daily store operations and deliver exceptional customer service. You will help open and close the store when management is not present, handle cash and point-of-sale transactions, and assist with vendor deliveries and back-room processes.

The role emphasizes accurate inventory, clearly displayed pricing, and welcoming service to customers and patients, ensuring a positive shopping experience.