Store Shift Lead - Customer Experience & Ops

Walgreens; Gaylord (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Gaylord, MI is seeking a Store Lead to open and close the store when management is not present, handle cash, and ensure the floor and stock room are ready for business. It emphasizes customer service and team coaching to deliver a delightful experience.

The role prefers prior retail leadership and a pharmacy license or PTCB certification; strong English skills are required. The actual compensation varies by geography and experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Pharmacy license or PTCB certification as required by state.

Responsibilities

• Open and close store in the absence of management, including start-ups.
• Complete product returns, order voids, refunds, cash drops, and provide change.
• Models and delivers distinctive customer experiences; resolve issues.
• Register all sales with accuracy; track scanning errors and price mods.
• Assist with vendor deliveries and backroom organization; support displays.

Skills

Leadership experience

Cash handling

Customer service

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Gaylord, MI is seeking a Store Lead to open and close the store when management is not present, handle cash, and ensure the floor and stock room are ready for business. It emphasizes customer service and team coaching to deliver a delightful experience.

The role prefers prior retail leadership and a pharmacy license or PTCB certification; strong English skills are required. The actual compensation varies by geography and experience.