Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Belvidere (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Belvidere, IL seeks a team member to open/close the store in the absence of management while handling cash, refunds, and price verifications. You will deliver a friendly customer experience and support inventory and backroom processes, guiding teammates as needed.

Strong English fluency and at least one year in supervisory or retail key holder roles are required, with PTCB certification or state pharmacy licensure preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash handling.
• Manages cash drops, refunds, and price verifications; supports pricing tasks as needed.
• Delivers a distinctive, friendly customer experience and assists with store operations.
• Coaches team members, manages backroom processes, and participates in inventory control.
• Ensures compliance with policies and communicates tasks when management is not present.

Skills

Leadership experience

Retail experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Belvidere, IL seeks a team member to open/close the store in the absence of management while handling cash, refunds, and price verifications. You will deliver a friendly customer experience and support inventory and backroom processes, guiding teammates as needed.

Strong English fluency and at least one year in supervisory or retail key holder roles are required, with PTCB certification or state pharmacy licensure preferred.