Store Shift Lead: Customer Experience & Operations

Walgreens; New Tazewell (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a trusted team member to help open and close the store in management's absence, handle cash and back-room processes, and deliver exceptional customer service. You will assist with inventory, displays, pricing, and checkout accuracy while upholding company policies.

Ideal candidates have at least one year in a leadership or key holder role, are fluent in English, and may hold PTCB certification or a state pharmacy license.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure a positive experience.
• Manages store operations including inventory, pricing, signage, and basic bookkeeping tasks.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a trusted team member to help open and close the store in management's absence, handle cash and back-room processes, and deliver exceptional customer service. You will assist with inventory, displays, pricing, and checkout accuracy while upholding company policies.

Ideal candidates have at least one year in a leadership or key holder role, are fluent in English, and may hold PTCB certification or a state pharmacy license.