Store Shift Lead: Customer Experience & Ops

Walgreens; Mount Prospect (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Mount Prospect, IL seeks a part-time Customer Experience Associate to open/close the store in the absence of management, handle cash and signage, and ensure floors and backroom are ready for business.

You will engage customers, resolve issues, process refunds, assist with inventory, pricing, displays, and basic bookkeeping. Strong communication and English proficiency are required; this role emphasizes service excellence and teamwork.

Qualifications

• One year of leadership, supervisory, or key holder experience.
• Fluent in reading, writing, and speaking English.
• Cash handling and basic bookkeeping skills.

Responsibilities

• Open/close the store without management and perform cash handling.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Engage customers to deliver a distinctive customer experience.
• Assist with inventory, pricing, displays, and stock rotations.
• Ensure signage is accurate and pricing complies with policies/regulations.
• Maintain store cleanliness and overall appearance, including backroom and floor readiness.

Skills

Leadership

Retail experience

Customer service

Education

PTCB certification

Tools

POS system

Job description

Walgreens in Mount Prospect, IL seeks a part-time Customer Experience Associate to open/close the store in the absence of management, handle cash and signage, and ensure floors and backroom are ready for business.

You will engage customers, resolve issues, process refunds, assist with inventory, pricing, displays, and basic bookkeeping. Strong communication and English proficiency are required; this role emphasizes service excellence and teamwork.