Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Happy Valley (OR); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable team member to open/close the store in management's absence, handle cash, assist with deliveries, and ensure shelves and stockrooms are ready for the day. The role emphasizes welcoming customers, resolving issues, and upholding Walgreens service traits for a distinctive experience.

The ideal candidate has at least one year of leadership or key holder experience, strong English skills, and, where needed by state law, PTCB certification or pharmacy license.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including start-ups, cash handling, and ensuring readiness for business day.
• Handle returns, refunds, and cash drops; provide change to registers.
• Engage customers and patients to deliver a distinctive customer experience.
• Assist with vendor deliveries and backroom activities; register sales and handle price verifications.
• Maintain inventory accuracy, pricing accuracy, and store cleanliness across departments.
• Support with merchandising, displays, and backroom stock; assist with inventory controls.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens is seeking a capable team member to open/close the store in management's absence, handle cash, assist with deliveries, and ensure shelves and stockrooms are ready for the day. The role emphasizes welcoming customers, resolving issues, and upholding Walgreens service traits for a distinctive experience.

The ideal candidate has at least one year of leadership or key holder experience, strong English skills, and, where needed by state law, PTCB certification or pharmacy license.