Store Shift Lead: Customer Experience & Ops

Walgreens; Metropolis (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Metropolis, IL seeks a team member to open and close the store in the absence of management, handle cash, assist customers, and maintain accurate pricing and displays. You will support inventory, backroom operations, and basic bookkeeping while ensuring a safe, welcoming environment for shoppers.

The role emphasizes strong customer service, reliable cash handling, and collaboration with store teams. Prior leadership or key-holder experience is preferred for success in this position.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens/closes store in absence of management; handles cash and day-start systems.
• Engages customers to provide assistance and resolves issues for a positive experience.
• Maintains store inventory, pricing, signage, and basic housekeeping.
• Assists with vendor deliveries, backroom management, and inspections.
• Supports daily accounting tasks and cash handling as needed.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Job description

Walgreens in Metropolis, IL seeks a team member to open and close the store in the absence of management, handle cash, assist customers, and maintain accurate pricing and displays. You will support inventory, backroom operations, and basic bookkeeping while ensuring a safe, welcoming environment for shoppers.

The role emphasizes strong customer service, reliable cash handling, and collaboration with store teams. Prior leadership or key-holder experience is preferred for success in this position.