Store Shift Lead: Elevate Customer Experience & Operations

Walgreens; Carroll (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Carroll, IA seeks a Store Lead/Key Holder to open and close the store when management is absent, handle cash, assist with deliveries, and ensure shelves and backroom readiness for the business day.

The role emphasizes delivering a distinctive customer experience, guiding team members, and supporting inventory, pricing, and displays. Equal opportunity employer; open until filled.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling duties at registers.
• Engages customers and patients to deliver a distinctive customer experience.
• Models and shares customer service best practices with team members to ensure exceptional service.
• Assists with ordering, displays, inventory, pricing, and backroom organization.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Carroll, IA seeks a Store Lead/Key Holder to open and close the store when management is absent, handle cash, assist with deliveries, and ensure shelves and backroom readiness for the business day.

The role emphasizes delivering a distinctive customer experience, guiding team members, and supporting inventory, pricing, and displays. Equal opportunity employer; open until filled.