Store Shift Lead: Customer Experience & Operations

Walgreens; West Des Moines (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in West Des Moines, IA is seeking a capable team member to manage opening and closing duties in the absence of store management, handle cash tasks, and maintain floor and stock room readiness for the business day.

You will engage customers with a friendly, helpful demeanor, resolve issues, and support inventory, pricing, and display activities to ensure we deliver a distinctive Walgreens experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management and ensure readiness for the day.
• Handle cash, refunds, and price verifications at registers.
• Maintain inventory accuracy and assist with displays and backroom organization.
• Assist at Pharmacy out window as requested.
• Ensure compliance with laws on regulated products.
• Serve as a liaison between management and staff and escalate issues.

Skills

Leadership experience

Customer service

Retail operations

Fluent English

Job description

Walgreens in West Des Moines, IA is seeking a capable team member to manage opening and closing duties in the absence of store management, handle cash tasks, and maintain floor and stock room readiness for the business day.

You will engage customers with a friendly, helpful demeanor, resolve issues, and support inventory, pricing, and display activities to ensure we deliver a distinctive Walgreens experience.