Store Shift Lead: Customer Experience & Operations

Walgreens; Dubuque (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Iowa seeks a capable associate to open and close the store in the absence of management, manage cash, assist customers, and uphold store standards. You will handle returns, refunds, and price changes while ensuring a friendly, helpful shopping experience for every guest.

The role emphasizes leadership, English fluency, and knowledge of store systems. Prior pharmacy or retail experience is valued, with duties covering pricing, inventory, and customer service.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Able to follow state laws on regulated products.

Responsibilities

• Open and close the store in the absence of management and prepare the floor for the business day.
• Complete product returns, refunds, cash drops, and provide change as needed.
• Engage customers and deliver a distinctive customer experience.
• Maintain store systems, pricing, inventory, and compliance with policies.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems familiarity

Cash handling

Job description

Walgreens in Iowa seeks a capable associate to open and close the store in the absence of management, manage cash, assist customers, and uphold store standards. You will handle returns, refunds, and price changes while ensuring a friendly, helpful shopping experience for every guest.

The role emphasizes leadership, English fluency, and knowledge of store systems. Prior pharmacy or retail experience is valued, with duties covering pricing, inventory, and customer service.