Shift Lead — Customer Experience & Store Operations

Walgreens; Mason City (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mason City, IA is seeking a ready-to-help team member to open and close the store when management isn’t present, handle cash and returns, and ensure the floor and stockroom are prepared for the business day. You will deliver a distinctive customer experience and assist with pricing, inventory, and basic maintenance.

The role emphasizes teamwork, accurate cash handling, and assisting with vendor deliveries while upholding store policies and safety procedures.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Manages store operations, pricing, inventory, and housekeeping to ensure readiness for the business day.
• Touches on vendor deliveries and back door access for deliveries when needed.
• Supports communication between management and team members and reports issues to management.

Skills

Leadership experience

Customer service

Cash handling

Tools

Cash registers

Job description

Walgreens in Mason City, IA is seeking a ready-to-help team member to open and close the store when management isn’t present, handle cash and returns, and ensure the floor and stockroom are prepared for the business day. You will deliver a distinctive customer experience and assist with pricing, inventory, and basic maintenance.

The role emphasizes teamwork, accurate cash handling, and assisting with vendor deliveries while upholding store policies and safety procedures.