Store Shift Lead - Customer Service & Operations

S&G Stores; Toledo (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the Store Manager and ensure efficient store operations in Toledo, OH. You will help maximize sales while safeguarding assets and ensuring compliance with laws and company policies.

You will lead customer service, supervise staff during shifts, manage merchandising, and maintain store cleanliness and safety. This role requires physical stamina and flexibility for varied shifts, including weekends.

Qualifications

• Retail or customer service experience required.
• Occasional lifting up to 50 pounds; frequent lifting up to 10 pounds.
• Must be able to stand for an entire shift.
• Ability to perform routine physical tasks: climbing, squatting, kneeling, pushing, and pulling.
• Available to work weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance.
• Handles cash and card transactions with efficiency and integrity.
• Responds quickly to emergencies for safety and security.
• Executes merchandising and marketing programs with plan-o-gram integrity.
• Monitors store activities to ensure proper transactions and product freshness.

Skills

Retail experience

Customer service

Physical stamina

Job description

S&G Stores is seeking a Shift Lead to support the Store Manager and ensure efficient store operations in Toledo, OH. You will help maximize sales while safeguarding assets and ensuring compliance with laws and company policies.

You will lead customer service, supervise staff during shifts, manage merchandising, and maintain store cleanliness and safety. This role requires physical stamina and flexibility for varied shifts, including weekends.